Returns

Returns and cancellation policy

Taylored Flooring will accept whole orders back unopened in the original packaging for whatever reason within 7 days of receipt. Please note that special orders cannot be returned. The goods will need to be returned by your chosen courier and a 25% handling charge will be deducted from your credit note. Unfortunately Taylored Flooring cannot accept part order returns.

Returns processed within 7 days

Once a special order has been placed Taylored Flooring is not able to cancel or refund any monies paid.

Each board must be checked for damage before being laid as Taylored Flooring will not accept any claims for damaged items once the floor has been installed. Once the buyer has installed the goods it shall be taken by Taylored Flooring as conclusive evidence that the buyer has accepted that the goods are in perfect condition. You (the customer) must accept the responsibility for the suitability of the goods ordered for the purpose to which they are put.